At Criss Hair, our priority is to ensure our clients are satisfied with the services we provide. However, we understand that unexpected situations may arise. Therefore, we have established a return policy for purchased services based on the following guidelines:

1 – Requesting a Refund
Clients may request a refund within 7 business days after purchasing a service, provided that the service has not yet started.
The refund request must be submitted in writing, either via email or directly at our location.

2 – Refund Criteria
Refund requests will not be accepted once the service has begun.
If a client fails to attend their scheduled appointment without at least 24 hours’ notice, the payment will not be refunded.

3 – Refund Process
After the request is reviewed, the refund will be processed using the same payment method used at the time of purchase, within 10 business days.
For credit card payments, the time it takes for the refund to reflect may vary depending on the card issuer.

4 – Changes and Rescheduling
Clients have the right to reschedule their service with at least 48 hours’ notice, free of any additional charges.
If rescheduling is not possible or the client decides to cancel the service, the refund criteria will apply.

5 – Special Circumstances
In cases of force majeure (e.g., verified health issues), we will evaluate the possibility of a refund or credit for future use on a case-by-case basis.

We are available to answer any questions and provide the support you need. Feel free to contact us at +1 (201) 898-3564.

Criss Hair – Where self-care becomes a complete experience. Hair is just the beginning of your journey.